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Dear business partners,

in connection with the maintenance of the quality management system according to STN EN ISO 9001 and STN EN ISO 13485 as amended in our organization and the effort to continuously improve and enhance customer service, we kindly ask you to fill out this questionnaire in order to obtain feedback.

Questionnaire for the customer

Evaluation of the BIOGEMA Košice product supplier

  • 1 is the best rating, 5 is the worst rating

How do you evaluate the cooperation with the sales representatives of our organization?

How do you rate the way we order and deliver our products?

How do you rate the quality of our products?

How do you rate the documentation supplied with our products?

How do you rate the informative warnings in the documentation regarding the safety of processing diagnostic kits?

How do you rate information about news and promotions, about new products?

Have there been any serious accidents when using our products? (Non-conforming device, malfunction, failure, serious accident as defined by MEDDEV)

Have there been any non-serious accidents when using our products? (No impact on IVD performance, no impact on safety, health and sanitation, no impact on health and safety, no impact on health and safety. patient`s condition)

Have you experienced any side/adverse effects or lack of aids when using our products? If yes, please specify the situation. (For example, lack of identification, durability, reliability, safety, etc.)

How do you assess the process for dealing with serious and non-serious accidents and safety corrective actions? (Please fill in only if such a situation occurs.)

What overall rating would you give our organization?